We continue to do our best to ship orders quickly and answer all questions via email, chat, or phone during this challenging time. There maybe some delays in areas under quarantine, please check with your local postal carriers for more info.
We have implemented strict protocols to protect our team and customers, specifically informed by guidance as provided by the CDC.
Your orders will be safely packed and shipped.
Please contact us at firstname.lastname@example.org with any questions or concerns.
We send our thoughts and prayers to those affected. Stay safe, we will get through this together.
Our goal is to provide a smooth internet shopping experience, Diajo LLC ships orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed.
Tracking & Insurance
After you place your order, we will get ready and ship your package in 48 hours. You'll receive tracking information via SMS text and/or e-mail. All shipments are insured. Diajo LLC will replace your order if your package get lost or damaged during shipment.
*FREE 1-2 Days Express Shipping on orders $500 and above.
DHL Express Shipping: 1 - 2 Business days (DHL cannot deliver to P.O. boxes or military addresses.)
USPS Standard Shipping: 4 - 7 Business days (Possible delays due to Covid-19)
Canada Post Express Shipping: 1 - 2 Business days
Canada Post Shipping: 3 - 8 Business day (Possible delays due to Covid-19)
DHL Express Shipping: 3 - 5 Business days
Canada Post Standard Shipping: 6 - 10 Business days (Possible delays due to Covid-19)
TERMS & CONDITIONS
• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
• Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.
• In the event that your order cannot be shipped, you will be contacted by one of our customer service representative.
• Orders will be processed and shipped within 3 business days. Diajo LLC is closed on weekends and all major holidays.
• You will receive an email confirmation with tracking information when your order is shipped.
• Diajo LLC reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• Regarding packages that are marked delivered by the carrier, either USPS or DHL, Diajo LLC is not liable for lost packages. We can gladly open a claim with said carrier and pending a future investigation, our Customer Service team will decide whether we’ll replace/refund the order or not.